Majestic Steel USA, Inc. Privacy Policy
Effective Date: October 31, 2025
This Privacy Policy describes the privacy practices of Majestic Steel USA, Inc. (“Majestic Steel,” “we,” “us,” or “our”) in connection with the information we collect about you, including through our websites, microsites, mobile versions of these website, and mobile applications that expressly adopt and display or link to this Privacy Policy (“Site”), the official social media pages we operate (“Social Media Pages”), and our other communications with you, including but not limited to our communications with you via phone and email. If you have any questions about this Privacy Policy, please email us at legal@majesticsteel.com.
The submission of your personal data, and Majestic Steel’s use of your personal data, is subject to the terms of this Privacy Policy. Depending on your activities when visiting the Site, you may be required to agree to additional terms and conditions. Your use of our Site is also subject to Majestic Steel’s Terms of Use.
INFORMATION COLLECTED
We may collect the following categories of information about consumers:
- Location: We use various technologies to learn your general geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.
- Device Information: When you visit our Site, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.
- Identifiers: We collect identifiers which include personal information like name, email address, phone number, username and password for our Site, online identifiers, and may also include information such as your social media account information.
- Call, Email, and Mail Records: If you call, email, or mail our customer service agents, we may keep records of those conversations.
- Commercial Information: We keep track of your purchases and your consuming histories or tendencies.
- Payment Details: We collect your payment information when you purchase any of our products or services.
- Site Interactions: We collect information about your interactions with our Site. This data may then be used to troubleshoot customer service issues, to improve site functionality, to provide advertisements and marketing to you, and to analyze user needs.
- Submitted Content: We collect any content you submit to our Site, Social Media Pages, or to us including comments, photos, reviews, or promotions.
- Unsubmitted Content: We may collect information that you type into search bars or other text submission areas, even if you do not click submit.
- Demographic Information/Characteristics of protected classifications: We have access to demographic details about our website visitors such as gender, ZIP code, and other similar details.
- Job Applications: If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.
- Inferences: We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics.
- Other information that we collect or you provide, such as when contacting us or through the course of visiting or using our Site or otherwise interacting with us, including engaging with our Social Media Pages.
HOW WE COLLECT YOUR INFORMATION
We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect information from include:
- You: We collect information directly from you, whenever you: visit our Site; contact us with questions or comments; submit a product rating and/or review; register for an event; enter our contests, sweepstakes, or giveaways or contests, sweepstakes, or giveaways we are affiliated with; consent to receive our promotional communications, or communicate with us; create an account; respond to a survey or questionnaire, engage or participate in market research; or otherwise communicate or interact with us in any fashion.
- Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit or use our Site, interact with our Social Media Pages or online advertising, or open our emails.
- Third Parties: We work with third parties who provide services to us such as product suppliers, analytics, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
- Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
- Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), web beacons (tiny graphic images embedded in a website or email, also known as “clear gifs,” “one-pixel gifs,” “Internet tags” or “pixel tags,”), and other similar technologies to automatically collect information when you visit our Site or interact with our emails or advertisements. We use these technologies to store users’ preferences and to record information about your visit to our Site, and we may transmit that information to third party partners to assist us with advertising and marketing. We also use these technologies to customize advertising, web page content, and other offers or services based on user profile information. Third parties may use “third-party” cookies or other technologies, including “pixel trackers,” to collect your information. These third parties will use the information that they collect to deliver advertisements about our products and services and those of third parties that are customized to your preferences. These third parties may be online advertising networks or other similar online intermediaries that collect information through cookies and similar tools over time and across different websites. See the section titled Your Privacy Choices for information on choices available relating to our cookie usage and marketing activities.
HOW WE USE YOUR INFORMATION
We may use the information we collect for the following purposes:
- Providing and improving our products and services, such by as delivering our products and services to you; fulfilling orders and processing transactions; responding to your communications, inquiries, and feedback; processing your requests, purchases, transactions, and payments and preventing transactional fraud; improving your experience on our Site; providing you with events and tradeshows; and understanding how people use our services.
- Communicating with you about products, services and promotions such as by sending marketing communications, promotional information, including information about our tradeshows, and advertisements that may be of interest to you, by various means, including email, telephone, direct mail, and other means.
- Serving content on our Site and Social Media Pages, developing and analyzing our services, and improving our customers’ experience, including but not limited to, troubleshooting customer service issues and improving site functionality and effectiveness.
- Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.
- Analyzing your activity with us, including your interactions with our Site, Social Media Pages, and emails or other forms of communication, and monitoring the effectiveness of our advertising and communications.
- Personalizing our relationship with you, including presenting customized communication, advertising, and experiences on our Site, emails, and ads on social media, including by providing you with interactive or personalized elements, services, and offers, including on our Site or third-party websites and applications.
- Providing support and responding to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- Pursuing our business purposes, including but not limited to conducting data analysis and detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.
- Maintaining the safety, security, and integrity of our Site, as well as our products and services, databases, and other technology assets and business.
- Conducting testing, research, analysis, and product development, including to develop and improve our Site, products, and services.
- Protecting legal interests, such as by complying with our legal obligations, responding to legal process or requests for information issued by government authorities or other third parties, or to protect your, our, or others’ rights.
- Evaluating business transactions such as conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by Majestic Steel about you is among the assets transferred.
We may combine the information that we collect to advance any of these purposes.
HOW WE SHARE YOUR INFORMATION
We may share information with third parties for certain business purposes. We may share the above categories of information:
- With our service providers that provide services to us in connection with our business, such as those that provide operational support and other services to customers; provide payment processing services to us; process employment applications; deliver marketing communications or advertisements that may be of interest to you, including to your devices as you browse non-affiliated websites and applications; provide data supplementation or market segmentation services; provide web hosting and other IT services; and conduct surveys, focus groups, research and analytics to support our business, among others.
- With our business partners, including product suppliers, to send or support the delivery of marketing materials, to engage in data analytics, to offer sweepstakes, contests, and other marketing, or to conduct research.
- With our affiliates for their own business or commercial purposes.
- As required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations.
- For security purposes (a) to protect our rights, the integrity of our business, or your safety or the safety of others, or (b) to detect, prevent, or respond to actual or possible fraud, intellectual property infringement, violations of law, or other misuse of our services.
- In connection with a potential corporate transaction to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
- Otherwise with your consent.
YOUR PRIVACY CHOICES
You can control the information we collect and use in the following ways:
- Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Site from accessing your location information. Note that some services may not be available if you disable location-based services.
- User Accounts: You can deactivate your account at any time by contacting Majestic Steel; see the Contact Information below. When you deactivate your account, your account will be disabled, but your public comments will remain on the Site. The Site has no responsibility to take down, remove, or edit any of your public activities or any submissions that are a result of your public activities.
- Cookies: Web browsers often allow you to erase cookies, notify you when you receive a new cookie, or block cookies altogether. If you would like to control our collection of information via cookies, please use the Help function in your browser to find instructions on how to set your browser’s cookie preferences. If you elect to block cookies from our Site you may be unable to take advantage of many of the opportunities and online features offered by our Site.
- Third-Party Cookies: To limit the collection of your information via third-party cookies and other types of online behavioral advertising, visit the Network Advertising Initiative (“NAI”) opt-out website and the Digital Advertising Alliance (“DAA”) Your Ad Choices website. The NAI and DAA enable you to opt out of participating third-party online advertising networks. Please note that you may need to have cookies enabled to opt out using the NAI and DAA tools. For more information about do not track, visit www.allaboutdnt.org.
- Google Analytics: We use Google Analytics to measure the use of our Site and our Site traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services, and Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of Google’s tracking by installing the Google Analytics opt out browser add-on, available here. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.
- Promotional Email: To indicate that you do not want to receive promotional emails from Majestic Steel, you may click on the unsubscribe link on the bottom of any promotional email that you receive from us.
- Direct Mail: To indicate that you do not want to receive mail advertisements from Majestic Steel, you may email us at legal@majesticsteel.com.
- Account Information: You may update, review, or correct your account information by accessing your online account.
USER GENERATED CONTENT
The Site may enable users to submit their own content for blogs, chat areas, news groups, forums, communities, personal web pages, calendars and/or other message or communication facilities (collectively, “Communication Services”) that allow you to communicate with the public at large or with a group. Any information you disclose through a Communication Service becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information. Majestic Steel cannot prevent such information from being used in a manner that may violate the law or your personal privacy and safety, and Majestic Steel is not responsible for the results of such posting.
PROCEDURES USED BY MAJESTIC STEEL TO PROTECT YOUR PRIVACY
We maintain reasonable administrative, technical and physical safeguards to protect the information we collect, maintain data accuracy, and use information as authorized. However, no information system can be guaranteed to be completely secure. When you create an account with us you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe.
DATA RETENTION
We will retain your information for as long as is necessary to fulfill the purpose for which your information was collected and in accordance with our internal retention procedures, or as otherwise necessary to satisfy our legal obligations. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal requirements.
LINKS TO OTHER SITES
The Site may contain a link to another website operated by a third party (a “Linked Site”). Majestic Steel is not responsible for the content of a Linked Site or your use of a Linked Site. A Linked Site may have its own privacy policy in place, which Majestic Steel recommends you review if you visit a Linked Site. Majestic Steel does not control and is not responsible for what third parties do in connection with their website or how they handle your personally identifiable information.
The Site may include functionality that allows integration with third party sites, including, but not limited to, X, Facebook, LinkedIn and other social network sites. Majestic Steel may allow you to share selected information with those third party sites, and you may be permitted to export information concerning your use of the Site to such third party sites. Some of those third party services may provide Majestic Steel with information to enhance and personalize your use of the Site. If you submit credentials (e.g., username and password) for a third party website or service during your registration for the Site or in connection with updating your user profile, Majestic Steel may receive your information from such third party website or service.
YOUR U.S. STATE PRIVACY RIGHTS
Certain U.S. states afford residents rights with respect to their Personal Data. The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law.
If your Personal Data is subject to a privacy law in your state, you may have certain privacy rights with regard to that information. You may have the right to:
- Know, access, and confirm your Personal Data.
- Delete the Personal Data we have about you, subject to exceptions under applicable law.
- Correct inaccuracies in your Personal Data.
- Obtain your Personal Data in a portable and readily usable format.
- Opt-out of the use or processing of your Personal Data for profiling or targeted advertising.
- Opt-out of the sale or sharing of your Personal Data.
Under certain state laws, you may also have the right not to receive discriminatory treatment for the exercise of any of these privacy rights. We will not discriminate against you because you have exercised any of your rights.
Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. To appeal our decision with respect to your request, please contact us at legal@majesticsteel.com. Additionally, if you are a resident of the state of California, you may have a right to pursue legal action for improper handling of your Personal Data.
Submitting a Rights Request
If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing legal@majesticsteel.com, by calling us toll-free at 1.800.321.5590, or by using our Privacy Request Form. We will provide your Personal Data to you in writing in a readily usable format. If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and shipping address. You may only make one request per email.
We are required to provide you with access to your Personal Data or delete Personal Data only in response to verifiable or authenticated requests. We will compare the information you provide in your request with any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Data is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only. Certain state laws may limit the number of times you may make access requests in a 12-month period.
Authorized Agent
Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at legal@majesticsteel.com. If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests. We may require more information to ensure proper verification of you and your agent’s identity and authorization.
Categories of Personal Data Collected and Disclosed for a Business Purpose
We collect and disclose the categories of Personal Data that are indicated in the chart below. Note that the specific pieces of Personal Data we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed.
| Category of Personal Data Collected | Business Purposes for Collection, Use, and Disclosure |
| Identifiers (such as your name, address, email address, birthdate, online identifiers, or other similar identifiers) |
|
| Records Information (such as your name, signature, Social Security number, address, telephone number, passport number, driver’s license or state identification card number, education, employment, employment history, bank account number, and credit or debit card) |
|
| Characteristics of protected classifications (such as your age, gender or race and ethnicity) |
|
| Commercial information (such as records of the services you have purchased, obtained, or considered) |
|
| Internet or other electronic network activity information (such as your IP address, device identifiers, device advertising identifiers, mobile network, operating system details, language preferences, referring URLs, length of visits, anonymous traffic data, pages viewed, and information regarding interactions with our services or advertisements) |
|
| Geolocation data |
|
| Professional or employment-related information |
|
| Inferences used to create a profile reflecting your preferences, characteristics, and behavior |
|
We may also collect Personal Data about you that does not directly fit within one of the categories listed above, which information is described in Information Collected.
We share Personal Data about you with the parties listed in How We Share Your Information for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us. For more information about the business purposes for which we disclose Personal Data, see How We Use Your Information.
Sources of Personal Data
We may collect your information from the categories of sources listed under How We Collect Your Information.
Categories of Personal Information Sold
While we do not sell your Personal Data for monetary consideration, certain state laws may characterize our sharing of Personal Data with companies that provide services to us, such as companies that help us to market or advertise our products and services to you, as “sales”.
Categories of Personal Data disclosed that may be considered a “sale” under applicable law:
- Identifiers
- Commercial information
- Internet or other similar network activity
- Inferences drawn from other personal information
Categories of Personal Data Shared for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising
We may use any of the categories of Personal Data listed under Information Collected for purposes of cross-context behavioral advertising, profiling, or targeted advertising.
Deletion Rights
You may request that we delete your Personal Data that we have collected directly from you. Under applicable law, we may decline to delete your Personal Data under certain circumstances, for example, if we need the Personal Data to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims. Note also that we are not required to delete your Personal Data that we did not collect directly from you. We require a reasonable or high degree of certainty that the requester is the consumer for which a deletion request is applicable, depending on the sensitivity of the Personal Data.
Sensitive Data and Sensitive Personal Information
We will not process your Sensitive Data or Sensitive Personal Information (as those terms are defined under applicable privacy law) without your prior consent. We do not sell your Sensitive Data or Sensitive Personal Information.
We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under applicable privacy laws.
California’s Shine the Light Law
We do not share Personal Information as defined by California Civil Code Section 1798.83 (“Shine the Light Law”) with third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light Law by contacting us by using the Contact information at Contact Us. Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per individual each year, and we are not required to respond to requests made by means other than as provided herein.
CHILDREN’S ONLINE PRIVACY
The Site is a general audience site and does not knowingly collect or store information about Site visitors under the age of 16. If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed information to Majestic Steel please contact Majestic Steel in writing at the email address listed under the “Contact Information” provision below. A parent or guardian of a child under the age of 16 may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.
EEA/UK PRIVACY RIGHTS
If you are located in the European Economic Area or the United Kingdom, you may have certain rights and protections under applicable laws regarding the processing of your Personal Data (including under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) or the UK version of the GDPR (“UK GDPR”) (together “European Privacy Laws”)). European Privacy Laws generally afford applicable data subjects the right to:
- Know whether we’re processing your Personal Data.
- Request a copy of the Personal Data we hold about you, subject to exceptions under applicable law.
- Request that we correct inaccurate or incomplete Personal Data we hold about you.
- Request that we erase your Personal Data, subject to exceptions under applicable law.
- Request, in certain circumstances, that we transfer any Personal Data we hold about you to another company.
- Under certain circumstances, restrict certain types of processing.
- Object to having certain decisions made about you by automated processes or profiling.
- Withdraw your consent where we have processed your Personal Data based on your consent.
- Lodge a complaint with the relevant supervisory authority.
We do not make decisions about you based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way.
In addition to the security measures mentioned above, we will ensure that your Personal Data is adequately protected, for example, by entering into contracts which contain appropriate data protection provisions.
How to Submit a Request
If you are located in the EEA or the UK, to the extent we are subject to European Privacy Laws and you wish to exercise any of your rights under such European Privacy Laws where applicable, please submit your request by emailing us at legal@majesticsteel.com.
Please note that the above rights are not absolute and we may be entitled to refuse or limit requests, wholly or partly, where exceptions under the applicable law apply.
If you would like to make a complaint about how we handle your Personal Data, or make a complaint about a breach of data protection laws, please contact us using the contact information described below. Complaints will be investigated and the outcome of the investigation will be communicated to you after the complaint is made in accordance with applicable law. If European Privacy Laws apply, you also have the right to make a complaint with your local data protection authority.
Legal Basis for Processing
We will process your Personal Data only where we have a lawful basis for doing so. These “lawful bases” for processing are set forth in applicable data protection law and, where European Privacy Laws apply, our processing will be on the basis of one or more of the following (where applicable): (a) the performance of a contract to which you are a party or in order to take steps at your request prior to entering a contract; (b) compliance with our legal obligations; (c) for our legitimate interests; (d) the establishment, exercise or defense of legal claims; or (e) to carry out tasks in the public interest/reasons of substantial public interest.
In addition, in some circumstances we may process your information if you have provided your consent for us to do so. Please note that you have the right to withdraw any such consent by contacting us using the contact details below.
Marketing Notice
We may process your Personal Data for marketing purposes, for example, to let you know about news or an event which we think you may be interested in.
If you are a data subject in the UK or the EEA, for email marketing to an individual (that is, a non-corporate email address), we need your consent to send you unsolicited email marketing. Where you provide consent, you can withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal.
Your Personal Data may also be collected in our relationship management system when you register online to receive information, or when we otherwise receive your contact details.
You can opt out of direct marketing at any time by contacting us at legal@majesticsteel.com. You can also unsubscribe or opt-out from receiving further marketing communications by following the instructions at the bottom of each communication.
Data Protection Authority
If you have a concern about our processing of Personal Data that we are not able to resolve, you have the right to lodge a complaint with the applicable data protection regulator. Contact details for the relevant data protection regulator can be found using the links below:
Where the GDPR applies: https://edpb.europa.eu/about-edpb/board/members_en
Where the UK GDPR applies: https://ico.org.uk/global/contact-us/
PRIVACY REQUEST
You have the right to make choices about how we collect, use, and share your personal information. If you wish to opt out of the sale or sharing of your personal information, delete your data, or submit another type of privacy request, please visit our Privacy Request Form and select the applicable option. We will process your request in accordance with applicable privacy laws.
CONTACT INFORMATION
If you have any questions or comments about this Privacy Policy or the Site, please contact Majestic Steel by:
Phone:
800-321-5590
Address:
Majestic Steel USA, Inc.
Marketing Department
31099 Chagrin Blvd., Suite 150
Cleveland, Ohio 44124
